Shipping policy
At Elovia, we strive to provide a seamless shopping experience from checkout to delivery.
Order Processing
Orders are typically processed within 1–3 business days. Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.
Processing Delays
During periods of high order volume, holidays, or promotional events, order processing times may be slightly extended. We appreciate your patience and understanding.
Shipping Address
Please ensure that all shipping information is accurate before placing your order. Once an order has been submitted, we may be unable to make changes to the shipping address. Elovia is not responsible for orders shipped to an address provided incorrectly at checkout.
Shipping Destinations
We currently ship to customers in the following countries:
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United States
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Canada
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United Kingdom
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Australia
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New Zealand
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Germany
Delivery Information
Estimated delivery times are displayed at checkout and may vary based on destination, product availability, shipping method, customs processing, and carrier operations. Please note that delivery estimates are not guaranteed.
Shipping Costs
Shipping costs are calculated and displayed at checkout unless otherwise stated. From time to time, Elovia may offer promotional free shipping on eligible orders.
Customs, Duties & Taxes
Customers are responsible for any customs duties, import taxes, or fees that may apply according to their country's regulations.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. Please allow 2–5 business days for tracking information to become available and update within the carrier's system.
Multiple Item Orders
In some cases, items from the same order may be shipped separately and arrive at different times.
Shipping Delays
While most orders arrive within the estimated timeframe, occasional delays may occur due to customs processing, carrier disruptions, weather conditions, public holidays, or other circumstances beyond our control. We appreciate your patience and understanding.
Undeliverable Packages
If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal by the recipient, additional shipping charges may apply before the order can be reshipped.
Lost, Damaged, or Incorrect Orders
If your order arrives damaged, defective, incorrect, or appears to be lost in transit, please contact us as soon as possible. Include your order number and any relevant photos so we can assist you promptly.
Customer Support
We aim to respond to all customer inquiries within 24–48 business hours. Our team is committed to providing timely assistance and support regarding your orders and questions.
Contact Us
If you have any questions regarding shipping or your order, please contact us at:
Thank you for choosing Elovia. We appreciate your trust and look forward to delivering products you'll love.